Updates: Service interruption + Additional Flexiroam Gateway Number

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Update: FlexiRoam Gateway number (+447781470027) is experiencing technical difficulties at the moment. Please use our new FlexiRoam Gateway number(+61429300916) as your FlexiRoam Gateway number from now on.

We are currently working hard to rectify the problem and we apologize for any inconveniences caused.

During the weekend (March 13 between 3pm – 5pm), we experienced an interruption of our services. We would like to apologize for any inconveniences caused. Our primary FlexiRoam Gateway number (+447781470027) was down and many of you may have received no response when you SMS “Start”, “Roam” or “Stop” to the gateway.

In order to prevent such incidences from happening again, we have worked through the weekend to set up a new FlexiRoam Gateway number (+61429300916 ) in case the other one (+44…) is out of order.

All this is in the good name of serving you better.  We hope to provide a better experience on your next FlexiRoam adventure. Below are some tips for your next trip.

Tips

1. Save the FlexiRoam Gateway numbers
Save +447781470027 & +61429300916 as Flexiroam in your phone book.

2. When one gateway is down, use the other!
We recommend you try the other number if you’ve sent an text and have yet to receive a response in 5 minutes.

3. Technical difficulty notifications
We strive to provide our customers with the best alternative solutions and will communicate ASAP via a text message and email if a technical difficulty occurs.

4. 24-hour online support & overseas support number
We will never leave you in the dark. Just email your concerns to our online support team or call our overseas support number at +603 2054 0800.